Privacy Policy

At Mystery Escape NYC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an escape room, or participate in our events.

Last Updated: August 15, 2026

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number)
Billing information (credit card details, billing address)
Booking details (date, time, group size, selected room)
Demographic information (age, gender) if voluntarily provided
Photos or videos taken during your visit (with your consent)
Survey responses and feedback

1.2 Technical Information

When you visit our website, we may automatically collect:

IP address and device information
Browser type and version
Operating system
Pages visited and time spent on each page
Referral source
Cookies and similar tracking technologies

2. How We Collect Your Information

We collect information through various methods, including:

Direct interactions when you book an escape room online or by phone
When you create an account on our website
When you subscribe to our newsletter
When you participate in surveys or provide feedback
When you interact with our social media pages
Automated technologies like cookies when you browse our website

3. How We Use Your Information

We use your personal information for the following purposes:

To process and confirm your bookings
To manage your account and provide customer support
To send you booking confirmations and reminders
To communicate about promotions, events, and new escape rooms
To improve our website, services, and customer experience
To analyze usage patterns and optimize our business operations
To comply with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

We use the following types of cookies:

Essential cookies: Necessary for the website to function properly
Analytical/performance cookies: Help us understand how visitors interact with our website
Functionality cookies: Allow the website to remember choices you make
Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may impact your experience on our website.

5. Data Sharing and Disclosure

We may share your personal information with:

Payment processors to handle transactions
IT service providers who help maintain our website and systems
Marketing service providers who assist with our promotional campaigns
Professional advisers including lawyers, auditors, and insurers
Government authorities when required by law

We do not sell or rent your personal information to third parties. We may share anonymized, aggregated data for business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

Encryption of sensitive data
Secure networks and firewalls
Regular security assessments
Staff training on data protection
Access controls and authentication procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use caution when sharing information online.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the data
Whether we can achieve those purposes through other means
Applicable legal requirements

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access and receive a copy of your personal information
Right to rectify inaccurate or incomplete information
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. International Data Transfers

Your personal information may be processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer your information to other countries, we implement appropriate safeguards to ensure that your information receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Mystery Escape NYC
247 W 37th Street
New York, NY 10018
Email: [email protected]
Phone: +1 (212) 555-4782